Since 1987, Laserfiche® has used its Run Smarter® philosophy to create simple and elegant enterprise content management (ECM) solutions. More than 30,000 organizations worldwide use Laserfiche software to streamline document, records and business process management.

Technical Support at Laserfiche
 A leading document management and workflow software developer is looking for you to join its Technical Support team!

This position involves working with our resellers and customers in a variety of industries such as financial services, government, and education. It is an excellent opportunity for intelligent, outgoing, and self-motivated persons seeking rapid professional development in a growing software development company! If you want to utilize effective communications skills, tackle tough challenges through problem solving, and develop critical thinking skills that will last you a lifetime, come join Laserfiche’s Technical Support team!

Responsibilities Include: 

  • Diagnosing issues that arise through the usage of our software in customers' production and development environments
  • Working with the Laserfiche development team to troubleshoot more complex issues
  • Software testing and bug verification as major releases near
  • Developing strong working relationships with resellers, customers, and Laserfiche team members

What You'll Need:

  • 4-year degree (BA, BS)
  • Knowledge of Windows client/server operating systems (IIS troubleshooting, Microsoft SQL Server and JavaScript a plus)
  • Experience with TCP/IP-based networking
  • Exceptional problem-solving and people skills
  • Communicate effectively both in person and on the phone
  • Think with a clear mind and originate clever and useful solutions
  • Ask the right questions
  • Maintain professionalism
  • Intelligence, motivation, and collaborative attitude
Laserfiche complies with all Equal Opportunity and Affirmative Action regulations. Laserfiche makes all employment decisions – such as recruiting, hiring, training, promotion, compensation, professional development practices, discipline and termination – without regard to race, religion, color, national origin, ancestry, citizenship, sex, pregnancy, age, creed, physical or mental disability, medical condition, genetic characteristic, marital status, veteran status, gender identity/expression, sexual orientation or any other characteristic protected by law, except as may be permitted by law. 

Company Reviews

"One less frequently mentioned quality [in Laserfiche employees] is simply not being afraid. Not being afraid of asking questions, of trying something out for yourself, of speaking up."
Brianna Blanchard
Software Test Engineer
at Laserfiche
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Why work with us
Here at Laserfiche, we all share a common curiosity for anything and everything. This brings an all-hands-on-deck approach to our office. Employees quickly become experts in their roles, but more often form cross-functional teams, collaborate at all levels and take on impactful projects from day one.
Culture
Maybe it’s the year-round California sun, but our folks are a social bunch with a knack for sharing their passions: Our foodies dine together at the best joints around LA; the sporty types hit the surf and soccer fields; the sailors charter our company sailboat, The Flying Fiche, to glory on the high seas, and much more.
Perks & Benefits
Daily complimentary lunch
On-site recreation: pool tables, ping pong, free yoga classes
Free medical, dental and vision insurance
Generous 401k matching program
Social clubs: running, sailing, climbing, book club, board game club, hiking and more
Professional development opportunities like Toastmasters International

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